Product Type
Enterprise product
Platform
SaaS
Duration
Dec 2023 - May 2024
Team
UIUX, Dev, Product
CLINICAL DASHBOARD
Balance flexibility with usability, ensuring customization remains efficient, learnable, and scalable.
My Role
Owned end-to-end product design for a complex dashboard experience, translating user insights, business goals, and technical constraints into a scalable customization system adopted across customer workflows.
The dashboard's greatest strength become its biggest challenge.
The Clinical Dashboard was once a key differentiator because of its highly customizable experience. As the product evolved, however, that flexibility introduced growing complexity, creating onboarding challenges, increasing customer frustration, and driving support costs.
Balance flexibility with usability, ensuring customization remains efficient, learnable, and scalable.
How might we simplify configuration while preserving the flexibility practices depend on?
Design Outcome:
Guided Flexibility for Clinical Dashboards
3 Cards
4 Cards
5 Cards
Validating Design & Driving Broader Improvements
